Refund policy

If you want to claim a damaged or faulty product, please contact us by email for further instructions. Please notify us by e-mail at info@docklandet.se before you return the goods.

 In Sweden, you have a right of complaint for 3 years, and you need to contact us within 2 months of discovering the fault. From the Swedish Consumer Agency: "For the goods to be considered faulty, the fault must be an original one. An original fault is a fault that was already present when you bought or received the goods. The fault does not have to be immediately apparent. It can be an original defect even if the defect becomes apparent after some time. The goods are not considered faulty if you caused the fault yourself, for example by using them in the wrong way."

If the complaint is approved, the correct product will be sent out. If the product has been discontinued, you can either be asked for an alternative product, or we will refund the amount for the return or the entire order amount and pay the return postage. We sell products with high demands on hygiene and sterility. In the event of an obviously incorrect shipment, we therefore ask you to be vigilant with the product and accessories. When you open the packaging, look over the product carefully, in the unlikely event that there is damage, you should document these before use or possible return.

Damage and wrong shipments are rare. If it is a minor detail that is damaged or wrong, the customer is offered compensation in the form of a spare part to correct the error, secondly a refund of part of the product cost, thirdly a replacement product and fourthly we review the return. All returns and complaints are assessed on an individual basis, after contact with the customer in accordance with applicable consumer legislation. In the event of a dispute, we always follow ARN's recommendations.

Return address:

Dalarna Exclusive AB

Jaktstigen 20
78450 Borlänge

Sex toys are goods whose packaging must not be broken for a return to be accepted, for hygiene reasons. Generally in the case of sex toys, such as sex dolls we have an obligation to our customers to guarantee an unused product. It is possible to open the box and inspect the product, but the plastic around the doll must be unbroken upon return and it must not be unpacked or lifted from the packaging.As a consumer, you have the right under Swedish law to cancel your purchase within 14 days of receiving the goods. This applies to orders shipped from stock. NOTE! Do not use "duct tape" for packaging. You as a customer are responsible for the original delivery cost and any return shipping when invoking the right of withdrawal or exchange. On Docklandet.The 14-day open purchase period applies, as does the 14-day right of exchange. The withdrawal period applies from the day you receive the product. When invoking the right of withdrawal or open purchase, the purchase amount is refunded via the same payment method as the purchase. We reserve the right to examine the condition of the product before a refund is made. Should you discover that the product has any defect / beauty defect, this must be reported within the first 14 days. You can choose to return the item to us on your own, or we will book a pick-up with DHL.

For custom-made dolls sent from the factory the right of withdrawal under Swedish law does not apply: "The right of withdrawal does not apply to all types of purchases. For example, it does not apply to someone buying a trip or a custom-made product".If the doll is still in production, you can cancel the order but you will be charged 20% of the purchase amount. This rule applies to all brands. If the doll is ready to be sent, the right of withdrawal expires.

European customers in the EU are protected by local EU rules when they buy goods online from stores that Docklandet. These stores, including Docklandet must display all relevant rules to their customers.

European law requires us to link from our website to the EU Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr.
You will see that our return and cancellation policy described above is identical to European legislation.

If you are unsure whether you are entitled to an exchange or return, please contact our customer service at info@docklandet.se. Invalid returns will be sent back to the customer against an advance payment of the postage cost. For more information, please read our About us, F.A.Qor info about sex dolls.